Your invoice will be sent via email directly after your initial cleaning. You can pay with ease online using a debit/credit card. We also recommend saving your card on file for any future recurring cleanings. Your card will not be charged until the day of service.

FAQs Archive - Your Fresh Start Clean

Q: What if I am not happy with the work you do for me?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you are not satisfied, please contact us and we will make it right with a do-over.

Q: Should I tip my cleaning technician?

A tip is neither required nor implied. It is appreciated because it is indicating you liked their hard work.

Q: What if something is damaged during the clean?

Our team is trained to clean your home with complete respect. If something unexpectedly breaks during the cleaning, we will do our best to repair or replace the broken item. We are fully insured, so we file claims appropriately.

Q: Do I need to be home for the cleaning?

We understand that everyone has busy lives, so we do not expect anyone to be present during the cleaning. All we need is a way to get in your home. We are comfortable cleaning it and locking it up for you when we finish. It is common for our customers to provide us with their garage code or spare key to enter the home.

Q: How do I prepare my home for cleaning?

The only thing we ask in preparation for the cleaning is to remove clutter so that we can work effectively to clean all surfaces. If we will be changing your linens, we ask you to put out clean sheets on top of the bed.

Q: Can I request special tasks or extras?

Yes, absolutely! You can add tasks at booking or onto an already scheduled appointment. We just ask that you give us a weeks’ notice so we can be sure to allow our cleaning technician enough time to complete the task.

Q: Do I need to provide any cleaning supplies or equipment?

We bring all our own supplies. Our customers are not required to provide anything for the cleaning. Cloths and supplies, we come fully prepared for each job unless there is something specific you would like us to use.

What if I am not happy with the work you do for me?

By Your Fresh Start Clean|2022-06-29T10:07:39-05:00June 29, 2022|Main FAQ|

Our reputation is our most valuable asset, so we offer [...]

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How do I pay?

By Your Fresh Start Clean|2022-06-29T10:07:24-05:00June 29, 2022|Main FAQ|

Your invoice will be sent via email directly after your [...]

0

Should I tip my cleaning technician?

By Your Fresh Start Clean|2022-06-29T10:07:11-05:00June 29, 2022|Main FAQ|

A tip is neither required nor implied. It is appreciated [...]

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What if something is damaged during the clean?

By Your Fresh Start Clean|2022-06-29T10:06:57-05:00June 29, 2022|Main FAQ|

Our team is trained to clean your home with complete [...]

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What happens if I need to reschedule my cleaning?

By Your Fresh Start Clean|2022-06-29T10:06:43-05:00June 29, 2022|Main FAQ|

Please understand that your appointment has been reserved for you [...]

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Do I need to be home for the cleaning?

By Your Fresh Start Clean|2022-06-29T10:06:29-05:00June 29, 2022|Main FAQ|

We understand that everyone has busy lives, so we do [...]

0

How do I prepare my home for cleaning?

By Your Fresh Start Clean|2022-06-29T10:06:14-05:00June 29, 2022|Main FAQ|

The only thing we ask in preparation for the cleaning [...]

0

Can I request special tasks or extras?

By Your Fresh Start Clean|2022-06-29T10:06:00-05:00June 29, 2022|Main FAQ|

Yes, absolutely! You can add tasks at booking or onto [...]

0

Do I need to provide any cleaning supplies or equipment?

By Your Fresh Start Clean|2022-06-29T10:05:44-05:00June 29, 2022|Main FAQ|

We bring all our own supplies. Our customers are not [...]

0

Do you offer any cleaning guarantees?

By Your Fresh Start Clean|2022-06-29T10:05:27-05:00June 29, 2022|Main FAQ|

Your Fresh Start offers a 24-hour guarantee on all cleanings. [...]

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